FAQ

Help & FAQs

How do I place an order?
Choose any of the following methods:
  • Online
    The complete National Wildlife Federation Holiday Cards for Businesses is available online.
  • By Phone
    (800) 627-0690 We are ready for your call Monday through Friday from 9 a.m. - 6 p.m. CST. Hearing Impaired: (800) 456-4091.
  • By Fax
    (855) 808-2383 (please do not send artwork via fax.)
  • By Mail
    Complete the order form found in the center of any National Wildlife Federation Holiday Cards for Business catalog and mail to:

National Wildlife Federation Holiday Collection
PO Box 3054
Harlan, IA 51593-0018

How do I pay for my order?
Choose from one of the following methods:
  • Credit Card - We accept MasterCard, Visa, American Express, and Discover credit cards.
  • Check - Your order will not be processed until your check is received. 
What are the payment terms?
Payment is due upon receipts of merchandise. 
Who can I call to help me with my order?
If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 627-0690, Monday through Friday from 9 a.m. - 6 p.m. CST. Otherwise e-mail us at [email protected] and we will contact you in a timely manner.
How long does it take to get my order?
Items in stock take 7-10 days for printing plus shipping time. Sometimes items ship separately, but you will not be charged for multiple shipments. Your credit card will not be charged until the last item is shipped. 
Can I write my own verse for my cards?
Yes, you can. Type your verse, up to five lines, in the space provided for the custom verse. Custom verses in ink are $25 per design.
Can I have my address imprinted on my envelopes?
Envelopes may be personalized with your name and address in ink or foil to match your card verse and personalization. You may print up to five lines on the back flap of each envelope at 40 characters per line, including spaces and punctuation. The charge for imprinting the envelopes with ink is a $12 setup charge plus 7¢ an envelope. 
Can I purchase additional envelopes?
Additional blank envelopes may be ordered in multiples of 25 for $3. Additional imprinted envelopes may be ordered in multiples of 25 for $4.75. 
Additional blank Fastick® envelopes may be ordered in multiples of 25 for $6. Additional imprinted Fastick® envelopes may be ordered in multiples of 25 for $7.75. 
Can I have foil stamping on my cards and/or envelopes?
Yes, foil stamping is available. 

Can I print my logo on these products?
Yes, your own company artwork (or trademark) can be printed for a one-time charge of $25. 

Can I print my custom signature on these products?
Yes, your signature can be printed for a one-time charge of $25. To print a single signature, multiple signatures or additional request, please call (800) 627-0690.

Can I change my order?
We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can't guarantee that we'll be able to intercept or change any order once it has reached our queue. It's crucial that you make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. Call (please do not fax) us toll-free at (800) 627-0690. 

Will I automatically receive a proof? 
If you are submitting a new logo, custom greeting, or handwritten signature, you will receive one emailed or faxed proof. If you are using artwork on file, a proof is not included in this charge. If you require a proof, please call (800) 627-0690. 

If my order does not satisfy my needs, what do I do?
If you are not completely satisfied with your order, call us toll-free at (800) 627-0690 or send an email to customer service. We'll gladly give you a full refund, credit, or replacement order.

Who do I contact with billing questions?
Please call (800) 627-0690 or send an email to customer service.

How much will my shipping and processing cost?
The following shipping and processing charges apply to orders prepaid by credit card:

Shipping Charges
Click Here to download our shipping rates. 

Additional Charges:

Additional Shipping Locations: $5.00 per address
Next-Day Shipping: $30.00
Second Day Shipping: $20.00
Hawaii and Alaska Express Shipping: $22.00

A dimensional weight fee is assessed on UPS air and ground shipments whenever the weight of the box is not appropriate for the size and/or volume of the box.

Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory, and related warehousing costs.

State and local sales tax is charged on merchandise shipped to the following states. The state sales tax rate is provided:

AR 6.50%, CA 7.25%, CO 2.90%, CT 6.35%, DC 6.00%, FL 6.00%, GA 4.00%, IL 6.25%, IN 7.00%, KY 6.00%, LA 4.45%, MA 6.25%, MD 6.00%, ME 5.50%, MI 6.00%, MN 6.875%, NC 4.75%, NE 5.50%, NJ 6.625%, NV 6.85%, NY 4.00%, OK 4.50%, PA 6.00%, RI 7.00%, SD 4.50%, TX 6.25%, VA 6.00%, VT 6.00%, WA 6.50%, WV 6.00%, WI 5.00%, WY 4.00%.

You will need to add local sales taxes as applicable. Sales tax may be charged on shipping and handling based upon individual state laws.

How do I request a catalog?
You can request a catalog online from our website. Alternatively, email us or call a sales representative at (800) 627-0690 to request a catalog.

How do I request a sample?
You may request up to three samples free of charge.  Please call a sales representative at (800) 627-0690 and request the sample(s) or email us at [email protected].

How do I remove myself from the mailing list?
Please remove the back cover of the catalog or a copy of the fax that you received and fax it to us at (855) 808-2383. You can also email [email protected]. Include the information exactly as it appears on the address label. Please indicate which communication method you would like to be removed from (i.e. email, print catalog). Due to the time needed to prepare a mailing list and send out the catalog, it may take up to six months to stop receiving our catalogs. All lists are updated at the end of the month in which the request is made. If you have any questions please contact us at (800) 309-7655. The representative will need the information described above to assure your removal from any of our lists.

California Residents Proposition 65 Warning
WARNING: Certain products made from pewter can expose you to chemicals including lead, which are known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.